Willow Womens Center Privacy Policy  

Effective Date: September 26, 2026

At Willow Womens Center, we respect your privacy and are committed to protecting the personal information you share with us. Whether you are seeking services, supporting our ministry, volunteering, attending an event, or visiting our website, we recognize the importance of handling your information with care, integrity, and confidentiality.

This Privacy Policy explains how Willow Womens Center collects, uses, protects, and shares personal information obtained through our website, telephone communications, electronic forms, and text messaging services.

By using our website or voluntarily providing personal information, you acknowledge the practices described in this Privacy Policy. Consent to receive text messages is obtained separately.

 

Information We Collect

Willow Womens Center may collect personal information when you interact with our organization.

This may occur when you:

• Request an appointment through our website, by telephone, or in person.
• Complete a Contact Us form on our website.
• Register for classes, programs, or events.
• Request information about our services.
• Make a financial contribution.
• Sign up to receive email or text message communications.
• Apply to volunteer or inquire about ministry opportunities.
• Contact our organization with questions or requests.

Depending on your interaction with us, the information collected may include your name, telephone number, email address, mailing address, appointment information, communication preferences, and other information you voluntarily provide.

Our website may also collect limited technical information, such as your browser type, device information, pages visited, and general website usage data.

 

How We Use Your Information

Willow Womens Center collects and uses personal information for legitimate organizational purposes, including providing services, responding to inquiries, communicating with supporters, and carrying out our mission.

We may use your information to:

• Schedule, confirm, and manage appointments.
• Respond to questions and requests for information.
• Provide information about our programs, classes, and services.
• Send appointment reminders and follow-up communications.
• Register participants for events and educational programs.
• Process donations and provide donation acknowledgments.
• Communicate with donors, volunteers, and ministry partners.
• Share organizational news, ministry updates, and event information when appropriate.
• Improve our website, services, and communications.
• Maintain appropriate organizational records.
• Fulfill applicable legal and regulatory obligations.

We use personal information only for purposes consistent with this Privacy Policy and applicable legal requirements.

 

Information Sharing and Disclosure

Willow Womens Center respects the confidentiality of the personal information entrusted to us.

We do not sell personal information.

We may share limited personal information with trusted service providers when necessary to operate our website, process donations, manage communications, or provide requested services.

These service providers may include website hosting companies, donation processing platforms, and communication service providers. Such providers are expected to use personal information only for authorized purposes and maintain appropriate confidentiality and security protections.

We may also disclose information when required by applicable law or when necessary to protect the safety, rights, or property of individuals or our organization.

Mobile Information and SMS Non-Sharing Policy

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

All other information-sharing categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Willow Womens Center does not sell, rent, or share mobile telephone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.

 

Confidentiality and Sensitive Information

We understand that individuals contacting Willow Womens Center may share personal or sensitive information.

We are committed to treating this information with dignity, respect, and appropriate confidentiality.

Access to personal information is limited to authorized personnel and service providers who require it for legitimate organizational purposes.

Please be aware that ordinary website contact forms, email, and text messaging may not provide the same security protections as dedicated secure communication systems.

We encourage individuals to avoid submitting highly sensitive medical or personal information through general website contact forms or unsecured electronic communications.

Information collected in connection with client services may be subject to additional confidentiality policies and applicable legal requirements.

 

Website Analytics and Cookies

Our website may use cookies or similar technologies to improve website functionality and understand how visitors interact with our content.

Depending on the tools used, these technologies may collect information such as browser type, device information, pages visited, and general website usage patterns.

You can manage or disable cookies through your browser settings, although doing so may affect certain website functions.

 

Data Security

Willow Womens Center takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or loss.

We limit access to personal information to authorized individuals and service providers who need the information to perform their responsibilities.

Although we take reasonable precautions to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

 

Data Retention

We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate organizational records, or comply with applicable legal requirements.

When information is no longer needed, we take reasonable steps to securely dispose of it or otherwise protect it from unauthorized use.

 

Your Privacy Choices

You may contact Willow Womens Center to request updates or corrections to personal information you have provided.

You may also request to stop receiving optional communications from our organization.

To unsubscribe from text messages, reply STOP to any message received through our SMS program.

To unsubscribe from marketing emails, use the unsubscribe instructions provided in those communications, when available.

Requests to delete personal information will be considered in accordance with applicable law and our legitimate recordkeeping obligations.

 

Third-Party Websites

Our website may contain links to external websites, including donation platforms, educational resources, and community organizations.

Willow Womens Center is not responsible for the privacy practices or content of external websites.

We encourage visitors to review the privacy policies of third-party websites before submitting personal information.

 

Changes to This Privacy Policy

Willow Womens Center may update this Privacy Policy periodically to reflect changes in our services, website functionality, communication practices, or applicable requirements.

Any updates will be published on this page with a revised effective date.

SMS Terms and Conditions

The following terms apply to text messaging communications from Willow Womens Center.

 

SMS Program Description

By voluntarily opting in to receive text messages from Willow Womens Center, you agree to receive SMS communications related to your interactions with our organization.

Depending on your communication preferences, messages may include:

• Appointment confirmations and reminders.
• Appointment scheduling and rescheduling information.
• Follow-up communications.
• Class and program reminders.
• Information about requested services.
• Responses to questions and inquiries.
• Other organizational communications for which you have provided consent.

Consent to receive text messages is voluntary and is not a condition of receiving services from Willow Womens Center.

Consent to receive appointment or service-related text messages does not automatically constitute consent to receive fundraising or promotional messages.

 

SMS Consent

Willow Womens Center sends text messages to individuals who have voluntarily opted in to receive communications from our organization.

Consent may be obtained through an appropriate registration form, website form, or other authorized enrollment process.

By opting in, you authorize Willow Womens Center to send text messages to the mobile telephone number you provide, consistent with the type of communications to which you have consented.

You may withdraw your consent at any time using the opt-out instructions below.

 

Opt-Out Instructions

You can cancel the Willow Womens Center SMS service at any time by texting STOP in response to any text message you receive from us.

After you send STOP, we will send you an SMS message confirming that you have been unsubscribed.

Following this confirmation, you will no longer receive text messages through that messaging program unless you choose to opt in again.

If you wish to receive text messages again, you may sign up using the same process you used when you originally enrolled.

 

Help and Support

If you are experiencing issues with our messaging program, you can reply with the keyword HELP for more assistance.

You may also contact Willow Womens Center directly using the following information:

• Phone: 608-312-2025
• Email: info@willowwomenscenter.org

 

Message Frequency and Rates

Message frequency may vary depending on your interaction with Willow Womens Center and the services or communications you have requested.

Message and data rates may apply to any messages sent to you from us and to us from you.

If you have questions about your text messaging or data plan, please contact your wireless provider.

 

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

 

SMS Privacy

Willow Womens Center respects your privacy and is committed to protecting your mobile contact information and text messaging consent.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

All other information-sharing categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For additional information about how Willow Womens Center collects, uses, and protects your personal information, please refer to Sections 1–11 of this Privacy Policy.